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<?php
if (!defined('GLPI_ROOT')) {
die("Sorry. You can't access this file directly");
}
abstract class LevelAgreement extends CommonDBChild {
var $dohistory = true;
static $rightname = 'slm';
static public $itemtype = 'SLM';
static public $items_id = 'slms_id';
abstract function showFormWarning();
abstract function getAddConfirmation();
static function getFieldNames($subtype) {
$dateField = null;
$laField = null;
switch ($subtype) {
case SLM::TTO:
$dateField = static::$prefixticket.'time_to_own';
$laField = static::$prefix.'s_id_tto';
break;
case SLM::TTR:
$dateField = static::$prefixticket.'time_to_resolve';
$laField = static::$prefix.'s_id_ttr';
break;
}
return [$dateField, $laField];
}
function defineTabs($options = []) {
$ong = [];
$this->addDefaultFormTab($ong);
$this->addStandardTab(static::$levelclass, $ong, $options);
$this->addStandardTab('Rule', $ong, $options);
$this->addStandardTab('Ticket', $ong, $options);
return $ong;
}
function setTicketCalendar($calendars_id) {
if ($this->fields['calendars_id'] == -1) {
$this->fields['calendars_id'] = $calendars_id;
}
}
function post_getFromDB() {
$slm = new SLM;
if ($slm->getFromDB($this->fields['slms_id'])) {
$this->fields['calendars_id'] = $slm->fields['calendars_id'];
}
}
function post_getEmpty() {
$this->fields['number_time'] = 4;
$this->fields['definition_time'] = 'hour';
}
function showForm($ID, $options = []) {
$rowspan = 3;
if ($ID > 0) {
$rowspan = 5;
}
$slm = new SLM();
if (isset($options['parent'])) {
$slm = $options['parent'];
} else {
$slm->getFromDB($this->fields['slms_id']);
}
if ($ID > 0) {
$this->check($ID, READ);
} else {
$options[static::$items_id] = $slm->getField('id');
static::$itemtype = get_class($slm);
$this->check(-1, CREATE, $options);
}
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<td>".__('Name')."</td>";
echo "<td>";
Html::autocompletionTextField($this, "name", ['value' => $this->fields["name"]]);
echo "<td rowspan='".$rowspan."'>".__('Comments')."</td>";
echo "<td rowspan='".$rowspan."'>
<textarea cols='45' rows='8' name='comment' >".$this->fields["comment"]."</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>".__('SLM')."</td>";
echo "<td>";
echo $slm->getLink();
echo "<input type='hidden' name='slms_id' value='".$this->fields['slms_id']."'>";
echo "</td></tr>";
if ($ID > 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>".__('Last update')."</td>";
echo "<td>".($this->fields["date_mod"] ? Html::convDateTime($this->fields["date_mod"])
: __('Never'));
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'><td>".__('Type')."</td>";
echo "<td>";
self::getTypeDropdown(['value' => $this->fields["type"]]);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'><td>".__('Maximum time')."</td>";
echo "<td>";
Dropdown::showNumber("number_time", ['value' => $this->fields["number_time"],
'min' => 0]);
$possible_values = ['minute' => _n('Minute', 'Minutes', Session::getPluralNumber()),
'hour' => _n('Hour', 'Hours', Session::getPluralNumber()),
'day' => _n('Day', 'Days', Session::getPluralNumber())];
$rand = Dropdown::showFromArray('definition_time', $possible_values,
['value' => $this->fields["definition_time"],
'on_change' => 'appearhideendofworking()']);
echo "\n<script type='text/javascript' >\n";
echo "function appearhideendofworking() {\n";
echo "if ($('#dropdown_definition_time$rand option:selected').val() == 'day') {
$('#title_endworkingday').show();
$('#dropdown_endworkingday').show();
} else {
$('#title_endworkingday').hide();
$('#dropdown_endworkingday').hide();
}";
echo "}\n";
echo "appearhideendofworking();\n";
echo "</script>\n";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td><div id='title_endworkingday'>".__('End of working day')."</div></td>";
echo "<td><div id='dropdown_endworkingday'>";
Dropdown::showYesNo("end_of_working_day", $this->fields["end_of_working_day"]);
echo "</div></td>";
echo "<td colspan='2'>";
$this->showFormWarning();
echo "</td>";
echo "</tr>";
$this->showFormButtons($options);
return true;
}
function showForTicket(Ticket $ticket, $type, $tt, $canupdate) {
list($dateField, $laField) = static::getFieldNames($type);
$rand = mt_rand();
$pre = static::$prefix;
echo "<table width='100%'>";
echo "<tr class='tab_bg_1'>";
if (!isset($ticket->fields[$dateField]) || $ticket->fields[$dateField] == 'NULL') {
$ticket->fields[$dateField]='';
}
if ($ticket->fields['id']) {
if ($this->getDataForTicket($ticket->fields['id'], $type)) {
echo "<td style='width: 105px'>";
echo $tt->getBeginHiddenFieldValue($dateField);
echo Html::convDateTime($ticket->fields[$dateField]);
echo $tt->getEndHiddenFieldValue($dateField, $ticket);
echo "</td>";
echo "<td>";
echo $tt->getBeginHiddenFieldText($laField);
echo "<i class='far fa-clock slt'></i>";
echo Dropdown::getDropdownName(static::getTable(),
$ticket->fields[$laField])." ";
echo Html::hidden($laField, ['value' => $ticket->fields[$laField]]);
$comment = isset($this->fields['comment']) ? $this->fields['comment'] : '';
$level = new static::$levelclass();
$nextaction = new static::$levelticketclass();
if ($nextaction->getFromDBForTicket($ticket->fields["id"], $type)) {
$comment .= '<br/><span class="b spaced">'.
sprintf(__('Next escalation: %s'),
Html::convDateTime($nextaction->fields['date'])).
'</span><br>';
if ($level->getFromDB($nextaction->fields[$pre.'levels_id'])) {
$comment .= '<span class="b spaced">'.
sprintf(__('%1$s: %2$s'), __('Escalation level'),
$level->getName()).
'</span>';
}
}
$options = [];
if (Session::haveRight('slm', READ)) {
$options['link'] = $this->getLinkURL();
}
Html::showToolTip($comment, $options);
if ($canupdate) {
$delete_field = strtolower(get_called_class())."_delete";
$fields = [$delete_field => $delete_field,
'id' => $ticket->getID(),
'type' => $type,
'_glpi_csrf_token' => Session::getNewCSRFToken(),
'_glpi_simple_form' => 1];
$ticket_url = $ticket->getFormURL();
echo Html::scriptBlock("
function delete_date$type$rand(e) {
e.preventDefault();
if (nativeConfirm('".addslashes(__('Also delete date?'))."')) {
submitGetLink('$ticket_url',
".json_encode(array_merge($fields, ['delete_date' => 1])).");
} else {
submitGetLink('$ticket_url',
".json_encode(array_merge($fields, ['delete_date' => 0])).");
}
}");
echo "<a class='fa fa-times-circle pointer'
onclick='delete_date$type$rand(event)'
title='"._sx('button', 'Delete permanently')."'>";
echo "<span class='sr-only'>"._x('button', 'Delete permanently')."</span>";
echo "</a>";
}
echo $tt->getEndHiddenFieldText($laField);
echo "</td>";
} else {
echo "<td width='200px'>";
echo $tt->getBeginHiddenFieldValue($dateField);
echo "<span class='assign_la'>";
if ($canupdate) {
Html::showDateTimeField($dateField, ['value' => $ticket->fields[$dateField],
'timestep' => 1,
'maybeempty' => true]);
} else {
echo Html::convDateTime($ticket->fields[$dateField]);
}
echo "</span>";
echo $tt->getEndHiddenFieldValue($dateField, $ticket);
$data = $this->find(
['type' => $type] + getEntitiesRestrictCriteria('', '', $ticket->fields['entities_id'], true)
);
if ($canupdate
&& !empty($data)) {
echo $tt->getBeginHiddenFieldText($laField);
echo "<span id='la_action$type$rand' class='assign_la'>";
echo "<a ".Html::addConfirmationOnAction($this->getAddConfirmation(),
"cleanhide('la_action$type$rand');cleandisplay('la_choice$type$rand');").
" class='pointer' title='".static::getTypeName()."'>
<i class='far fa-clock slt'></i></a>";
echo "</span>";
echo "<span id='la_choice$type$rand' style='display:none' class='assign_la'>";
echo "<i class='far fa-clock slt'></i>";
echo "<span class='b'>".static::getTypeName()."</span> ";
static::dropdown([
'name' => $laField,
'entity' => $ticket->fields["entities_id"],
'condition' => ['type' => $type]
]);
echo "</span>";
echo $tt->getEndHiddenFieldText($laField);
}
echo "</td>";
}
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue($dateField);
Html::showDateTimeField($dateField, ['value' => $ticket->fields[$dateField],
'timestep' => 1,
'maybeempty' => false,
'canedit' => $canupdate,
'required' => $tt->isMandatoryField($dateField)]);
echo $tt->getEndHiddenFieldValue($dateField, $ticket);
echo "</td>";
$data = $this->find(
['type' => $type] + getEntitiesRestrictCriteria('', '', $ticket->fields['entities_id'], true)
);
if ($canupdate
&& !empty($data)) {
echo $tt->getBeginHiddenFieldText($laField);
if (!$tt->isHiddenField($laField) || $tt->isPredefinedField($laField)) {
echo "<th>".sprintf(__('%1$s%2$s'),
static::getTypeName(),
$tt->getMandatoryMark($laField))."</th>";
}
echo $tt->getEndHiddenFieldText($laField);
echo "<td class='nopadding'>".$tt->getBeginHiddenFieldValue($laField);
static::dropdown([
'name' => $laField,
'entity' => $ticket->fields["entities_id"],
'value' => isset($ticket->fields[$laField]) ? $ticket->fields[$laField] : 0,
'condition' => ['type' => $type]
]);
echo $tt->getEndHiddenFieldValue($laField, $ticket);
echo "</td>";
}
}
echo "</tr>";
echo "</table>";
}
static function showForSLM(SLM $slm) {
global $CFG_GLPI;
if (!$slm->can($slm->fields['id'], READ)) {
return false;
}
$instID = $slm->fields['id'];
$la = new static();
$calendar = new Calendar();
$rand = mt_rand();
$canedit = ($slm->canEdit($instID)
&& Session::getCurrentInterface() == "central");
if ($canedit) {
echo "<div id='showLa$instID$rand'></div>\n";
echo "<script type='text/javascript' >";
echo "function viewAddLa$instID$rand() {";
$params = ['type' => $la->getType(),
'parenttype' => $slm->getType(),
$slm->getForeignKeyField() => $instID,
'id' => -1];
Ajax::updateItemJsCode("showLa$instID$rand",
$CFG_GLPI["root_doc"]."/ajax/viewsubitem.php", $params);
echo "}";
echo "</script>";
echo "<div class='center firstbloc'>".
"<a class='vsubmit' href='javascript:viewAddLa$instID$rand();'>";
echo __('Add a new item')."</a></div>\n";
}
$laList = $la->find(['slms_id' => $instID]);
Session::initNavigateListItems(__CLASS__,
sprintf(__('%1$s = %2$s'),
$slm::getTypeName(1),
$slm->getName()));
echo "<div class='spaced'>";
if (count($laList)) {
if ($canedit) {
Html::openMassiveActionsForm('mass'.__CLASS__.$rand);
$massiveactionparams = ['container' => 'mass'.__CLASS__.$rand];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
$header_begin = "<tr>";
$header_top = '';
$header_bottom = '';
$header_end = '';
if ($canedit) {
$header_top .= "<th width='10'>".Html::getCheckAllAsCheckbox('mass'.__CLASS__.$rand);
$header_top .= "</th>";
$header_bottom .= "<th width='10'>".Html::getCheckAllAsCheckbox('mass'.__CLASS__.$rand);
$header_bottom .= "</th>";
}
$header_end .= "<th>".__('Name')."</th>";
$header_end .= "<th>".__('Type')."</th>";
$header_end .= "<th>".__('Maximum time')."</th>";
$header_end .= "<th>".__('Calendar')."</th>";
echo $header_begin.$header_top.$header_end;
foreach ($laList as $val) {
$edit = ($canedit ? "style='cursor:pointer' onClick=\"viewEditLa".
$instID.$val["id"]."$rand();\""
: '');
echo "<script type='text/javascript' >";
echo "function viewEditLa".$instID.$val["id"]."$rand() {";
$params = ['type' => $la->getType(),
'parenttype' => $slm->getType(),
$slm->getForeignKeyField() => $instID,
'id' => $val["id"]];
Ajax::updateItemJsCode("showLa$instID$rand",
$CFG_GLPI["root_doc"]."/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
echo "<tr class='tab_bg_1'>";
echo "<td width='10' $edit>";
if ($canedit) {
Html::showMassiveActionCheckBox($la->getType(), $val['id']);
}
echo "</td>";
$la->getFromDB($val['id']);
echo "<td $edit>".$la->getLink()."</td>";
echo "<td $edit>".$la->getSpecificValueToDisplay('type', $la->fields['type'])."</td>";
echo "<td $edit>";
echo $la->getSpecificValueToDisplay('number_time',
['number_time' => $la->fields['number_time'],
'definition_time' => $la->fields['definition_time']]);
echo "</td>";
if (!$slm->fields['calendars_id']) {
$link = __('24/7');
} else if ($slm->fields['calendars_id'] == -1) {
$link = __('Calendar of the ticket');
} else if ($calendar->getFromDB($slm->fields['calendars_id'])) {
$link = $calendar->getLink();
}
echo "<td $edit>".$link."</td>";
echo "</tr>";
}
echo $header_begin.$header_bottom.$header_end;
echo "</table>";
if ($canedit) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
} else {
echo __('No item to display');
}
echo "</div>";
}
function showRulesList() {
global $DB;
$fk = static::getFieldNames($this->fields['type'])[1];
$rule = new RuleTicket;
$rand = mt_rand();
$canedit = self::canUpdate();
$rules_id_list = iterator_to_array($DB->request([
'SELECT DISTINCT' => 'rules_id',
'FROM' => 'glpi_ruleactions',
'WHERE' => [
'field' => $fk,
'value' => $this->getID()]]));
$nb = count($rules_id_list);
echo "<div class='spaced'>";
if (!$nb) {
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th>" . __('No item found') . "</th>";
echo "</tr>\n";
echo "</table>\n";
} else {
if ($canedit) {
Html::openMassiveActionsForm('massRuleTicket'.$rand);
$massiveactionparams
= ['num_displayed' => min($_SESSION['glpilist_limit'], $nb),
'specific_actions' => ['update' => _x('button', 'Update'),
'purge' => _x('button', 'Delete permanently')]];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
$header_begin = "<tr>";
$header_top = '';
$header_bottom = '';
$header_end = '';
if ($canedit) {
$header_begin .= "<th width='10'>";
$header_top .= Html::getCheckAllAsCheckbox('massRuleTicket'.$rand);
$header_bottom .= Html::getCheckAllAsCheckbox('massRuleTicket'.$rand);
$header_end .= "</th>";
}
$header_end .= "<th>" . RuleTicket::getTypeName($nb) . "</th>";
$header_end .= "<th>" . __('Active') . "</th>";
$header_end .= "<th>" . __('Description') . "</th>";
$header_end .= "</tr>\n";
echo $header_begin.$header_top.$header_end;
Session::initNavigateListItems(get_class($this),
sprintf(__('%1$s = %2$s'),
$rule->getTypeName(1), $rule->getName()));
foreach ($rules_id_list as $data) {
$rule->getFromDB($data['rules_id']);
Session::addToNavigateListItems(get_class($this), $rule->fields["id"]);
echo "<tr class='tab_bg_1'>";
if ($canedit) {
echo "<td width='10'>";
Html::showMassiveActionCheckBox("RuleTicket", $rule->fields["id"]);
echo "</td>";
$ruleclassname = get_class($rule);
echo "<td><a href='".$ruleclassname::getFormURLWithID($rule->fields["id"])
. "&onglet=1'>" .$rule->fields["name"] ."</a></td>";
} else {
echo "<td>" . $rule->fields["name"] . "</td>";
}
echo "<td>" . Dropdown::getYesNo($rule->fields["is_active"]) . "</td>";
echo "<td>" . $rule->fields["description"] . "</td>";
echo "</tr>\n";
}
echo $header_begin.$header_bottom.$header_end;
echo "</table>\n";
if ($canedit) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
}
echo "</div>";
}
function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) {
if (!$withtemplate) {
$nb = 0;
switch ($item->getType()) {
case 'SLM' :
if ($_SESSION['glpishow_count_on_tabs']) {
$nb = countElementsInTable(self::getTable(),
['slms_id' => $item->getField('id')]);
}
return self::createTabEntry(static::getTypeName($nb), $nb);
}
}
return '';
}
static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) {
switch ($item->getType()) {
case 'SLM' :
self::showForSLM($item);
break;
}
return true;
}
function getDataForTicket($tickets_id, $type) {
global $DB;
list($dateField, $field) = static::getFieldNames($type);
$iterator = $DB->request([
'SELECT' => [static::getTable() . '.id'],
'FROM' => static::getTable(),
'INNER JOIN' => [
'glpi_tickets' => [
'FKEY' => [
static::getTable() => 'id',
'glpi_tickets' => $field
]
]
],
'WHERE' => ['glpi_tickets.id' => $tickets_id],
'LIMIT' => 1
]);
if (count($iterator)) {
return $this->getFromIter($iterator);
}
return false;
}
function rawSearchOptions() {
$tab = [];
$tab[] = [
'id' => 'common',
'name' => __('Characteristics')
];
$tab[] = [
'id' => '1',
'table' => $this->getTable(),
'field' => 'name',
'name' => __('Name'),
'datatype' => 'itemlink',
'massiveaction' => false
];
$tab[] = [
'id' => '2',
'table' => $this->getTable(),
'field' => 'id',
'name' => __('ID'),
'massiveaction' => false,
'datatype' => 'number'
];
$tab[] = [
'id' => '5',
'table' => $this->getTable(),
'field' => 'number_time',
'name' => __('Time'),
'datatype' => 'specific',
'massiveaction' => false,
'nosearch' => true,
'additionalfields' => ['definition_time']
];
$tab[] = [
'id' => '6',
'table' => $this->getTable(),
'field' => 'end_of_working_day',
'name' => __('End of working day'),
'datatype' => 'bool',
'massiveaction' => false
];
$tab[] = [
'id' => '7',
'table' => $this->getTable(),
'field' => 'type',
'name' => __('Type'),
'datatype' => 'specific'
];
$tab[] = [
'id' => '8',
'table' => 'glpi_slms',
'field' => 'name',
'name' => __('SLM'),
'datatype' => 'dropdown'
];
$tab[] = [
'id' => '16',
'table' => $this->getTable(),
'field' => 'comment',
'name' => __('Comments'),
'datatype' => 'text'
];
return $tab;
}
static function getSpecificValueToDisplay($field, $values, array $options = []) {
if (!is_array($values)) {
$values = [$field => $values];
}
switch ($field) {
case 'number_time' :
switch ($values['definition_time']) {
case 'minute' :
return sprintf(_n('%d minute', '%d minutes', $values[$field]), $values[$field]);
case 'hour' :
return sprintf(_n('%d hour', '%d hours', $values[$field]), $values[$field]);
case 'day' :
return sprintf(_n('%d day', '%d days', $values[$field]), $values[$field]);
}
break;
case 'type' :
return self::getOneTypeName($values[$field]);
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = []) {
if (!is_array($values)) {
$values = [$field => $values];
}
$options['display'] = false;
switch ($field) {
case 'type':
$options['value'] = $values[$field];
return self::getTypeDropdown($options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
function getTime() {
if (isset($this->fields['id'])) {
if ($this->fields['definition_time'] == "minute") {
return $this->fields['number_time'] * MINUTE_TIMESTAMP;
}
if ($this->fields['definition_time'] == "hour") {
return $this->fields['number_time'] * HOUR_TIMESTAMP;
}
if ($this->fields['definition_time'] == "day") {
return $this->fields['number_time'] * DAY_TIMESTAMP;
}
}
return 0;
}
function getActiveTimeBetween($start, $end) {
if ($end < $start) {
return 0;
}
if (isset($this->fields['id'])) {
$cal = new Calendar();
$work_in_days = ($this->fields['definition_time'] == 'day');
if ($this->fields['calendars_id'] > 0) {
if ($cal->getFromDB($this->fields['calendars_id'])) {
return $cal->getActiveTimeBetween($start, $end, $work_in_days);
}
} else {
$timestart = strtotime($start);
$timeend = strtotime($end);
return ($timeend-$timestart);
}
}
return 0;
}
function computeDate($start_date, $additional_delay = 0) {
if (isset($this->fields['id'])) {
$delay = $this->getTime();
if ($this->fields['calendars_id'] > 0) {
$cal = new Calendar();
$work_in_days = ($this->fields['definition_time'] == 'day');
if ($cal->getFromDB($this->fields['calendars_id'])) {
return $cal->computeEndDate($start_date, $delay,
$additional_delay, $work_in_days,
$this->fields['end_of_working_day']);
}
}
if ($this->fields['number_time'] >= 0) {
$starttime = strtotime($start_date);
$endtime = $starttime + $delay + $additional_delay;
return date('Y-m-d H:i:s', $endtime);
}
}
return null;
}
function computeExecutionDate($start_date, $levels_id, $additional_delay = 0) {
if (isset($this->fields['id'])) {
$level = new static::$levelclass();
$fk = getForeignKeyFieldForItemType(get_called_class());
if ($level->getFromDB($levels_id)) {
if ($level->fields[$fk] == $this->fields['id']) {
$work_in_days = ($this->fields['definition_time'] == 'day');
$delay = $this->getTime();
if ($this->fields['calendars_id'] > 0) {
$cal = new Calendar();
if ($cal->getFromDB($this->fields['calendars_id'])) {
return $cal->computeEndDate($start_date, $delay,
$level->fields['execution_time'] + $additional_delay,
$work_in_days);
}
}
$delay += $additional_delay+$level->fields['execution_time'];
$starttime = strtotime($start_date);
$endtime = $starttime+$delay;
return date('Y-m-d H:i:s', $endtime);
}
}
}
return null;
}
static function getTypes() {
return [SLM::TTO => __('Time to own'),
SLM::TTR => __('Time to resolve')];
}
static function getOneTypeName($type) {
$types = self::getTypes();
$name = null;
if (isset($types[$type])) {
$name = $types[$type];
}
return $name;
}
static function getTypeDropdown($options) {
$params = ['name' => 'type'];
foreach ($options as $key => $val) {
$params[$key] = $val;
}
return Dropdown::showFromArray($params['name'], self::getTypes(), $options);
}
function prepareInputForAdd($input) {
if ($input['definition_time'] != 'day') {
$input['end_of_working_day'] = 0;
}
return $input;
}
function prepareInputForUpdate($input) {
if (isset($input['definition_time']) && $input['definition_time'] != 'day') {
$input['end_of_working_day'] = 0;
}
return $input;
}
function addLevelToDo(Ticket $ticket, $levels_id = 0) {
$pre = static::$prefix;
if (!$levels_id && isset($ticket->fields[$pre.'levels_id_ttr'])) {
$levels_id = $ticket->fields[$pre."levels_id_ttr"];
}
if ($levels_id) {
$toadd = [];
$date = $this->computeExecutionDate($ticket->fields['date'], $levels_id,
$ticket->fields[$pre.'_waiting_duration']);
if ($date != null) {
$toadd['date'] = $date;
$toadd[$pre.'levels_id'] = $levels_id;
$toadd['tickets_id'] = $ticket->fields["id"];
$levelticket = new static::$levelticketclass();
$levelticket->add($toadd);
}
}
}
static function deleteLevelsToDo(Ticket $ticket) {
global $DB;
$ticketfield = static::$prefix."levels_id_ttr";
if ($ticket->fields[$ticketfield] > 0) {
$levelticket = new static::$levelticketclass();
$query = "SELECT *
FROM `".$levelticket::getTable()."`
WHERE `tickets_id` = '".$ticket->fields["id"]."'";
foreach ($DB->request($query) as $data) {
$levelticket->delete(['id' => $data['id']]);
}
}
}
function cleanDBonPurge() {
global $DB;
$classname = get_called_class();
$fk = getForeignKeyFieldForItemType($classname);
$level = new static::$levelclass();
$level->deleteByCriteria([$fk => $this->getID()]);
list($dateField, $laField) = static::getFieldNames($this->fields['type']);
$iterator = $DB->request([
'SELECT' => 'id',
'FROM' => 'glpi_tickets',
'WHERE' => [$laField => $this->fields['id']]
]);
if (count($iterator)) {
$ticket = new Ticket();
while ($data = $iterator->next()) {
$ticket->deleteLevelAgreement($classname, $data['id'], $this->fields['type']);
}
}
Rule::cleanForItemAction($this);
}
}