| 195 |
195 |
}
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| 196 |
196 |
}
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| 197 |
197 |
}
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|
198 |
|
|
199 |
|
|
200 |
/**
|
|
201 |
* show warning message
|
|
202 |
*
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|
203 |
* @param $params
|
|
204 |
*
|
|
205 |
* @return bool
|
|
206 |
*/
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|
207 |
static function checkWarnings($params) {
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|
208 |
global $DB;
|
|
209 |
|
|
210 |
$ticket = $params['options']['item'];
|
|
211 |
|
|
212 |
$config = PluginBehaviorsConfig::getInstance();
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|
213 |
|
|
214 |
// Check is the connected user is a tech
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|
215 |
if (!is_numeric(Session::getLoginUserID(false))
|
|
216 |
|| !Session::haveRight('ticket', UPDATE)) {
|
|
217 |
return false; // No check
|
|
218 |
}
|
|
219 |
|
|
220 |
|
|
221 |
// Wand to solve/close the ticket
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|
222 |
$dur = (isset($ticket->fields['actiontime'])
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|
223 |
? $ticket->fields['actiontime']
|
|
224 |
: 0);
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|
225 |
$cat = (isset($ticket->fields['itilcategories_id'])
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|
226 |
? $ticket->fields['itilcategories_id']
|
|
227 |
: 0);
|
|
228 |
$loc = (isset($ticket->fields['locations_id'])
|
|
229 |
? $ticket->fields['locations_id']
|
|
230 |
: 0);
|
|
231 |
|
|
232 |
$warnings = [];
|
|
233 |
// Wand to solve/close the ticket
|
|
234 |
if ($config->getField('is_ticketrealtime_mandatory')) {
|
|
235 |
if ($dur == 0) {
|
|
236 |
$warnings[] = __("Duration is mandatory before ticket is solved/closed",
|
|
237 |
'behaviors');
|
|
238 |
}
|
|
239 |
}
|
|
240 |
if ($config->getField('is_ticketcategory_mandatory')) {
|
|
241 |
if ($cat == 0) {
|
|
242 |
$warnings[] = __("Category is mandatory before ticket is solved/closed",
|
|
243 |
'behaviors');
|
|
244 |
}
|
|
245 |
}
|
|
246 |
if ($config->getField('is_tickettech_mandatory')) {
|
|
247 |
if (($ticket->countUsers(CommonITILActor::ASSIGN) == 0)
|
|
248 |
&& !isset($input["_itil_assign"]['users_id'])
|
|
249 |
&& !$config->getField('ticketsolved_updatetech')) {
|
|
250 |
$warnings[] = __("Technician assigned is mandatory before ticket is solved/closed",
|
|
251 |
'behaviors');
|
|
252 |
}
|
|
253 |
}
|
|
254 |
if ($config->getField('is_tickettechgroup_mandatory')) {
|
|
255 |
if (($ticket->countGroups(CommonITILActor::ASSIGN) == 0)
|
|
256 |
&& !isset($input["_itil_assign"]['groups_id'])) {
|
|
257 |
$warnings[] = __("Group of technicians assigned is mandatory before ticket is solved/closed",
|
|
258 |
'behaviors');
|
|
259 |
}
|
|
260 |
}
|
|
261 |
if ($config->getField('is_ticketlocation_mandatory')) {
|
|
262 |
if ($loc == 0) {
|
|
263 |
$warnings[] = __("Location is mandatory before ticket is solved/closed",
|
|
264 |
'behaviors');
|
|
265 |
}
|
|
266 |
}
|
|
267 |
$nb = 0;
|
|
268 |
if ($config->getField('is_tickettasktodo')) {
|
|
269 |
foreach ($DB->request('glpi_tickettasks',
|
|
270 |
['tickets_id' => $ticket->getField('id')]) as $task) {
|
|
271 |
if ($task['state'] == 1) {
|
|
272 |
$nb++;
|
|
273 |
}
|
|
274 |
}
|
|
275 |
if ($nb > 0) {
|
|
276 |
$warnings[] = __("You cannot solve/close a ticket with task do to",
|
|
277 |
'behaviors');
|
|
278 |
}
|
|
279 |
}
|
|
280 |
return $warnings;
|
|
281 |
}
|
|
282 |
|
|
283 |
|
|
284 |
/**
|
|
285 |
* Displaying message solution
|
|
286 |
*
|
|
287 |
* @param $params
|
|
288 |
*
|
|
289 |
* @return bool
|
|
290 |
*/
|
|
291 |
static function messageWarningSolution($params) {
|
|
292 |
|
|
293 |
if (isset($params['item'])) {
|
|
294 |
$item = $params['item'];
|
|
295 |
if ($item->getType() == 'ITILSolution') {
|
|
296 |
|
|
297 |
$warnings = self::checkWarnings($params);
|
|
298 |
if (count($warnings)) {
|
|
299 |
echo "<div class='warning' style='display: flow-root;'>";
|
|
300 |
echo "<i class='fa fa-exclamation-triangle fa-5x'></i>";
|
|
301 |
echo "<ul><li>" . implode('</li><li>', $warnings) . "</li></ul>";
|
|
302 |
echo "<div class='sep'></div>";
|
|
303 |
echo "</div>";
|
|
304 |
}
|
|
305 |
}
|
|
306 |
|
|
307 |
}
|
|
308 |
}
|
|
309 |
|
|
310 |
/**
|
|
311 |
* Displaying Add solution button or not
|
|
312 |
*
|
|
313 |
* @param $params
|
|
314 |
*
|
|
315 |
* @return bool
|
|
316 |
*/
|
|
317 |
static function deleteAddSolutionButtton($params) {
|
|
318 |
|
|
319 |
if (isset($params['item'])) {
|
|
320 |
$item = $params['item'];
|
|
321 |
if ($item->getType() == 'ITILSolution') {
|
|
322 |
$warnings = self::checkWarnings($params);
|
|
323 |
if (count($warnings)) {
|
|
324 |
$params['options']['canedit'] = false;
|
|
325 |
return $params;
|
|
326 |
}
|
|
327 |
}
|
|
328 |
}
|
|
329 |
}
|
| 198 |
330 |
}
|