Feature #1329

Manage problems (ITIL)

Added by moyo about 6 years ago. Updated over 3 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:moyo% Done:

100%

Category:Helpdesk
Target version:0.83

Description

ItilProblems

TODO : stats
TODO : Add a problem using massive modification from tickets. QUestion : how to merge them ?


Related issues

Blocked by GLPI Documentation - Task #2791: Manage problems (ITIL) Closed 05/10/2011

Associated revisions

Revision 14207
Added by moyo over 4 years ago

works on problems see #1329

Revision 14222
Added by moyo over 4 years ago

[0.83] minor work on problems see #1329

Revision 14223
Added by moyo over 4 years ago

[0.83] simple link : problems / tickets see #1329

Revision 14224
Added by moyo over 4 years ago

[0.83] work on problems tabs see #1329

Revision 14231
Added by moyo over 4 years ago

[0.83] fix solution management for problems see #1329

History

#1 Updated by SaeZ over 5 years ago

Bonjour,

Pour la gestion des problèmes, il faut des tickets incidents de référence.
D'ou une liaison visible de l'un ou l'autre tickets.
Le type de ticket problème et incident auraient ainsi un nouvel onglet gestion de problèmes en cas de liaison opérée.

#2 Updated by jmd over 4 years ago

  • Assignee deleted (8)
  • Target version changed from 33 to 0.83

#3 Updated by moyo over 4 years ago

  • Subject changed from Gestion des problèmes to Manage problems (ITIL)

#4 Updated by moyo over 4 years ago

  • % Done changed from 0 to 90

#5 Updated by moyo over 4 years ago

  • Assignee set to moyo

#6 Updated by moyo over 4 years ago

  • Status changed from New to Assigned

#7 Updated by moyo over 4 years ago

  • Status changed from Assigned to Resolved
  • % Done changed from 90 to 100

#8 Updated by moyo over 4 years ago

  • % Done changed from 100 to 80

#9 Updated by tsmr about 4 years ago

TODO : Add a problem using massive modification from tickets.

#10 Updated by moyo almost 4 years ago

  • % Done changed from 80 to 100

#11 Updated by moyo over 3 years ago

  • Status changed from Resolved to Closed

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