Feature #1344

Email from unknown user : allow followup

Added by remi over 11 years ago. Updated over 11 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:remi% Done:

0%

Category:Helpdesk
Target version:0.72.1

Description

When a email is received from an unknown user (email not in the DB) an anonymous (no author) ticket is always created (even if the mail is a reply to a notification)

Proposal :
If mail author match the mail used to open the referenced ticket : add a followup

See: http://www.glpi-project.org/forum/viewtopic.php?id=15674

Possible solution: https://dev.indepnet.net/glpi/changeset/8466

History

#1 Updated by moyo over 11 years ago

  • Status changed from New to Closed

(In r8492) [0.72] allow add followup if email match ticket one
fixed #1344

Also available in: Atom PDF