Feature #2654

Allow new followup to change status (assign/waiting)

Added by remi almost 9 years ago. Updated about 6 years ago.

Status:NewStart date:02/21/2011
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Helpdesk
Target version:Unplanned

Description

In tehcnician form to add a followup
  • when a ticket is "assign" or "plan", add a choice to put in "waiting" state
  • when a ticket is "waiting", add a choice to switch back in "assign" state

This will avoid double notification (new followup + new status)

Associated revisions

Revision 13967
Added by remi almost 9 years ago

swicth from/to waiting state from followup form, see #2654

Revision 13975
Added by remi almost 9 years ago

revert 13967+13971, see #2655, #2654

History

#1 Updated by moyo almost 9 years ago

More flexible solution : permit to modify status with task / followup ?

#2 Updated by remi almost 9 years ago

  • Assignee set to remi
  • % Done changed from 0 to 70

Done for technician (for "requester" see #2655)

For others status, I think this is not really usefull :
  • to set as "plan" => add a task
  • to set as "resolved" => use the solution form
  • to set as "closed" => use the approbation form

As "followup" is mainly user/tech communication, I think swicth from/to "waiting" should be enough.

We could also add a "Set me as the technician of the ticket (assign it to me)" (for new ticket) ?

#3 Updated by remi almost 9 years ago

  • Assignee deleted (remi)
  • Target version changed from 0.80 to Unplanned
  • % Done changed from 70 to 0

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