Feature #2654
Allow new followup to change status (assign/waiting)
| Status: | New | Start date: | 02/21/2011 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Helpdesk | |||
| Target version: | Unplanned |
Description
In tehcnician form to add a followup
- when a ticket is "assign" or "plan", add a choice to put in "waiting" state
- when a ticket is "waiting", add a choice to switch back in "assign" state
This will avoid double notification (new followup + new status)
History
#1 Updated by moyo about 9 years ago
More flexible solution : permit to modify status with task / followup ?
#2 Updated by remi about 9 years ago
- Assignee set to remi
- % Done changed from 0 to 70
Done for technician (for "requester" see #2655)
For others status, I think this is not really usefull :- to set as "plan" => add a task
- to set as "resolved" => use the solution form
- to set as "closed" => use the approbation form
As "followup" is mainly user/tech communication, I think swicth from/to "waiting" should be enough.
We could also add a "Set me as the technician of the ticket (assign it to me)" (for new ticket) ?
#3 Updated by remi about 9 years ago
- Assignee deleted (
remi) - Target version changed from 0.80 to Unplanned
- % Done changed from 70 to 0