Feature #2932

technical group for auto-assignment

Added by remi over 10 years ago. Updated almost 10 years ago.

Status:ClosedStart date:06/24/2011
Priority:NormalDue date:
Assignee:remi% Done:

100%

Category:Helpdesk
Target version:0.83

Description

Helpdesk objects have a users_id_tech for auto assignment to user
Enhance this adding a groups_id_tech for auto assignment to group


Related issues

Blocked by GLPI Documentation - Task #3109: technical group for auto-assignment Closed 09/08/2011

Associated revisions

Revision 14844
Added by remi over 10 years ago

add glpi_computer.groups_id_tech, see #2932

Revision 14845
Added by remi over 10 years ago

add glpi_monitors.groups_id_tech, see #2932

Revision 14846
Added by remi over 10 years ago

missing index in previous, see #2932

Revision 14847
Added by remi over 10 years ago

add glpi_networkequipments.groups_id_tech, see #2932

Revision 14848
Added by remi over 10 years ago

add glpi_peripherals.groups_id_tech, see #2932

Revision 14849
Added by remi over 10 years ago

add glpi_phones.groups_id_tech, see #2932

Revision 14850
Added by remi over 10 years ago

add glpi_printers.groups_id_tech, see #2932

Revision 14851
Added by remi over 10 years ago

add glpi_softwares.groups_id_tech, see #2932

Revision 14856
Added by remi over 10 years ago

add glpi_consumableitems.groups_id_tech and glpi_cartridgeitems.groups_id_tech, (not an helpdesk type but have a users_id_tech) see #2932

Revision 14857
Added by remi over 10 years ago

list items affected to helpdesk group, see #2932

Revision 14936
Added by remi over 10 years ago

add tech group of the item as notification target, see #2932

Revision 14938
Added by remi over 10 years ago

auto assign ticket to tech group of the item, fixed #2932

Revision 15236
Added by remi about 10 years ago

add missing relations, see #2932

History

#1 Updated by remi over 10 years ago

  • Status changed from New to Assigned

#2 Updated by remi over 10 years ago

  • % Done changed from 0 to 70
Still TODO (after my holidays week)
  • notification to technical group
  • auto-assign for new ticket

#3 Updated by remi over 10 years ago

  • Status changed from Assigned to Resolved
  • % Done changed from 70 to 100

Applied in changeset r14938.

#4 Updated by moyo about 10 years ago

  • Subject changed from technical group for auto-assignmnt to technical group for auto-assignment

#5 Updated by moyo almost 10 years ago

  • Status changed from Resolved to Closed

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