Feature #3241

Filter ticket categories by ticket type

Added by tsmr almost 10 years ago. Updated almost 10 years ago.

Status:ClosedStart date:11/03/2011
Priority:NormalDue date:
Assignee:tsmr% Done:

100%

Category:Helpdesk
Target version:0.83

Description

See GlpiDemande :

Add condition when display Dropdown::show('TicketCategory')
Add field into glpi_ticketcategories (type) to link category to a specific type


Related issues

Blocked by GLPI Documentation - Task #3273: Filter ticket categories by ticket type Closed 11/30/2011

Associated revisions

Revision 15986
Added by walid almost 10 years ago

fixed #3241 Filter ticket categories by ticket type

Revision 16053
Added by walid almost 10 years ago

see #3241 Manage category update when editing a ticket

Revision 16075
Added by walid almost 10 years ago

see #3241 Add is_problem and fix migration to exclude entities_id=0 in entitydata

History

#1 Updated by remi almost 10 years ago

Proposal (instead of a type filed, to allow multiple choice):
  • boolean is_request for categories which can be selected for request
  • boolean is_indicent ...

Default : 1 for both

#2 Updated by moyo almost 10 years ago

ok this the proposal

#3 Updated by walid almost 10 years ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

Applied in changeset r15986.

#4 Updated by walid almost 10 years ago

  • Status changed from Resolved to Assigned
  • % Done changed from 100 to 60

Need to manage ticket update

#5 Updated by moyo almost 10 years ago

Is this ticket finished ?

#6 Updated by walid almost 10 years ago

  • Status changed from Assigned to Resolved
  • % Done changed from 60 to 100

yes it is finished

#7 Updated by moyo almost 10 years ago

  • Status changed from Resolved to Closed

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