Feature #3385
New ticket information : processus
| Status: | Feedback | Start date: | 03/16/2012 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Helpdesk | |||
| Target version: | Candidate for next major version |
Description
Need to add a "process" information on ticket, problem and change form
This will allow searching/reporting by processus.
A processus have no link with type, category or any other data.
ITIL defines various processes which could be defined on default installation- availability
- continuity
- capacity
- sécurity
History
#1 Updated by moyo over 8 years ago
Is it a fixed dropdown or not ?
Is there a link with other features ? (rules, templates...)
#2 Updated by remi over 8 years ago
Is it a fixed dropdown or not ?
Could be a standard tree and entity dropdown.
(availability, continuity, capacity, sécurity are only possible value, useful for ITIL)
Is there a link with other features ? (rules, templates...)
Of course, should be available for notification (a new tag), and business rules (action)
This is mostly a information which will not be available during creation (except by tech), but rather a ticket analysis result.