Feature #3385

New ticket information : processus

Added by remi over 7 years ago. Updated over 7 years ago.

Status:FeedbackStart date:03/16/2012
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Helpdesk
Target version:Candidate for next major version

Description

Need to add a "process" information on ticket, problem and change form

This will allow searching/reporting by processus.

A processus have no link with type, category or any other data.

ITIL defines various processes which could be defined on default installation
  • availability
  • continuity
  • capacity
  • s├ęcurity

History

#1 Updated by moyo over 7 years ago

Is it a fixed dropdown or not ?
Is there a link with other features ? (rules, templates...)

#2 Updated by remi over 7 years ago

Is it a fixed dropdown or not ?

Could be a standard tree and entity dropdown.
(availability, continuity, capacity, s├ęcurity are only possible value, useful for ITIL)

Is there a link with other features ? (rules, templates...)

Of course, should be available for notification (a new tag), and business rules (action)

This is mostly a information which will not be available during creation (except by tech), but rather a ticket analysis result.

Also available in: Atom PDF