Feature #3509
Separate ticket's solution for technicians and solution description for end user
| Status: | Feedback | Start date: | 04/19/2012 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Helpdesk | |||
| Target version: | Unplanned |
Description
see http://www.glpi-project.org/forum/viewtopic.php?pid=142194#p142194
Maybe having 2 fields :
- technical solution : internal, for technician to keep track of actions done to solve the ticket
- end user response : the response to be given to the end user
History
#1 Updated by moyo over 9 years ago
- Status changed from New to Feedback
- Target version set to Unplanned
#2 Updated by moyo about 7 years ago
me semble assez cohérent.