Feature #3509

Separate ticket's solution for technicians and solution description for end user

Added by walid over 7 years ago. Updated over 5 years ago.

Status:FeedbackStart date:04/19/2012
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Helpdesk
Target version:Unplanned

Description

see http://www.glpi-project.org/forum/viewtopic.php?pid=142194#p142194

Maybe having 2 fields :
- technical solution : internal, for technician to keep track of actions done to solve the ticket
- end user response : the response to be given to the end user

History

#1 Updated by moyo over 7 years ago

  • Status changed from New to Feedback
  • Target version set to Unplanned

#2 Updated by moyo over 5 years ago

me semble assez cohérent.

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