Feature #4739

Permit to post-only to reopen its closed tickets (in case of wrong closure)

Added by moyo over 7 years ago. Updated over 7 years ago.

Status:ClosedStart date:12/31/2013
Priority:NormalDue date:
Assignee:moyo% Done:

100%

Category:Helpdesk
Target version:0.85

Description

Ajout dans le cycle de vie pour le post-only du cas Closed -> New pour permettre la reouverte (cas add_reopen comme le refus de l'approbation)

Emails send to closed tickets open new ticket. Only web interface permit to reopen ticket.

sponsorisé par teclib'


Related issues

Related to GLPI-PROJECT - Feature #4693: Solution approval for post-only Closed 12/04/2013
Blocked by GLPI Documentation - Task #4743: Permit to post-only to reopen its closed tickets (in case... Closed 01/04/2014

Associated revisions

Revision 22397
Added by moyo over 7 years ago

Solution approval for post-only fixed #4693
Begin for #4739

Revision 22403
Added by moyo over 7 years ago

Permit to post-only to reopen its closed tickets (in case of wrong closure) see #4739

Revision 22414
Added by moyo over 7 years ago

improve for #4739 : Permit to post-only to reopen its closed tickets (in case of wrong closure)

Revision 22415
Added by moyo over 7 years ago

clean last see #4739

Revision 22417
Added by moyo over 7 years ago

minor fix see #4739

History

#1 Updated by moyo over 7 years ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

#2 Updated by moyo over 7 years ago

  • Status changed from Resolved to Closed

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