Bug #4879
Don't use priority in target form
| Status: | New | Start date: | 04/18/2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | - | |||
| Target version: | - |
Description
priority is deducted from urgency and impact on itil process
urgency -> user input on ticket creation (we can keep this field)
impact -> technician input on ticket qualification
priority -> defined in "Matrix of calculus for priority"
This matrix is available on "Setup > General > Assistance" menu.
To discuss