Bug #4879

Don't use priority in target form

Added by orthagh over 5 years ago.

Status:NewStart date:04/18/2014
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:-
Target version:-

Description

priority is deducted from urgency and impact on itil process

urgency -> user input on ticket creation (we can keep this field)
impact -> technician input on ticket qualification
priority -> defined in "Matrix of calculus for priority"

This matrix is available on "Setup > General > Assistance" menu.

To discuss

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