Bug #5015

unwanted notification on update ticket (triggered on save button in self-service)

Added by orthagh almost 7 years ago. Updated almost 7 years ago.

Status:ClosedStart date:07/18/2014
Priority:NormalDue date:
Assignee:orthagh% Done:

100%

Category:Helpdesk
Target version:0.84.8

Description

On self-service ticket form, just after ticket creation, if we save theform without changes, itemtype is altered from "" (empty value) to "0".
This update triggers a notification.

In attachments, a patch for 0.84 and 0.85.

(I post this bug report here because it affects the stable version)

notification_on_empty_ticket_update.0.84patch (515 Bytes) orthagh, 07/18/2014 02:26 PM

notification_on_empty_ticket_update.0.85patch (515 Bytes) orthagh, 07/18/2014 02:26 PM

Associated revisions

Revision 23088
Added by moyo almost 7 years ago

unwanted notification on update ticket (triggered on save button in self-service) see #5015

Revision 23089
Added by moyo almost 7 years ago

[0.84] unwanted notification on update ticket (triggered on save button in self-service) fixed #5015

History

#1 Updated by moyo almost 7 years ago

  • Category set to Helpdesk
  • Assignee set to orthagh

#2 Updated by moyo almost 7 years ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

Applied in changeset r23089.

#3 Updated by moyo almost 7 years ago

  • Status changed from Resolved to Closed

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