Feature #5053

Block SLA escalation levels when ticket has state waiting

Added by ddurieux about 5 years ago.

Status:FeedbackStart date:09/10/2014
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Helpdesk
Target version:-

Description

When ticket is waiting, cron will do SLA escalation levels but may not do this.

See http://www.glpi-project.org/forum/viewtopic.php?pid=182248

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