Feature #5053
Block SLA escalation levels when ticket has state waiting
| Status: | Feedback | Start date: | 09/10/2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Helpdesk | |||
| Target version: | - |
Description
When ticket is waiting, cron will do SLA escalation levels but may not do this.
See http://www.glpi-project.org/forum/viewtopic.php?pid=182248