Feature #5053
Block SLA escalation levels when ticket has state waiting
Status: | Feedback | Start date: | 09/10/2014 | |
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Priority: | Normal | Due date: | ||
Assignee: | - | % Done: | 0% | |
Category: | Helpdesk | |||
Target version: | - |
Description
When ticket is waiting, cron will do SLA escalation levels but may not do this.
See http://www.glpi-project.org/forum/viewtopic.php?pid=182248