Bug #5596

Ticket date locked rule not played when create ticket

Added by skita 6 months ago. Updated 6 months ago.

Status:NewStart date:01/17/2020
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:-
Target version:-

Description

When the "ticket date locked" option is enabled, if a technician create a ticket
he can still backdate the ticket.

this patch prevent this

plugin_behavior_ticket_date_locked_on_create.patch Magnifier (524 Bytes) skita, 01/17/2020 08:16 AM

plugin_behavior_ticket_date_locked_on_create.patch Magnifier (516 Bytes) skita, 01/17/2020 08:27 AM

History

#1 Updated by skita 6 months ago

new patch version

#2 Updated by yllen 6 months ago

I'm not agree with you.
This option was adding to avoid changing the date of a ticket already created, not to force current date for the creation of a new ticket.

In the configuration form of the plugin, this parameter is in "Modify a ticket" part not is "New ticket" part.

If you work on week-end, you must have possibility to create a ticket Monday with the real date of intervention (Saturday of Sunday).
But you shouldn't be able to change an already created ticket to a more recent date to be OK with your SLA

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