Ticket date locked rule not played when create ticket
When the "ticket date locked" option is enabled, if a technician create a ticket
he can still backdate the ticket.
this patch prevent this
#1 Updated by skita about 1 month ago
new patch version
#2 Updated by yllen about 1 month ago
I'm not agree with you.
This option was adding to avoid changing the date of a ticket already created, not to force current date for the creation of a new ticket.
In the configuration form of the plugin, this parameter is in "Modify a ticket" part not is "New ticket" part.
If you work on week-end, you must have possibility to create a ticket Monday with the real date of intervention (Saturday of Sunday).
But you shouldn't be able to change an already created ticket to a more recent date to be OK with your SLA