Feature #5603
Add technician as assign on adding solution
Status: | Closed | Start date: | 03/31/2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | yllen | % Done: | 100% | |
Category: | - | |||
Target version: | 2.3.0 |
Description
Hello,
We would like to propose a new feature to the plugin (and we develop it if you are ok with it).
If no technician is assigned to a ticket when a technician add a solution or update the ticket to "Solved", this technician is automaticly assigned to the ticket.
Best regards.
History
#1 Updated by Anonymous about 2 years ago
Oui c'est une bonne chose
#2 Updated by tsmr about 2 years ago
- File behaviors.patch
added
- Target version set to 2.3.0
We added a new feature : add technician group of the assign tech on ticket update
#3 Updated by tsmr about 2 years ago
- File behaviors.patch
added
New patch (with fix config form display)
#4 Updated by yllen almost 2 years ago
- Target version changed from 2.3.0 to 2.4.0
#5 Updated by yllen almost 2 years ago
We can't delete existing technician assign to add connected technician.
In adding a solution => add the logged technician if not already added
In change status => add the logged technician if not already added
If you want only one technician, you can activate single_tech_mode
#6 Updated by yllen almost 2 years ago
- Status changed from New to Resolved
- Assignee changed from tsmr to yllen
#7 Updated by yllen almost 2 years ago
- % Done changed from 0 to 100
#8 Updated by yllen almost 2 years ago
- Status changed from Resolved to Closed
- Target version changed from 2.4.0 to 2.3.0