Feature #5603
Add technician as assign on adding solution
| Status: | Closed | Start date: | 03/31/2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | yllen | % Done: | 100% | |
| Category: | - | |||
| Target version: | 2.3.0 |
Description
Hello,
We would like to propose a new feature to the plugin (and we develop it if you are ok with it).
If no technician is assigned to a ticket when a technician add a solution or update the ticket to "Solved", this technician is automaticly assigned to the ticket.
Best regards.
behaviors.patch 
(9.32 KB)
behaviors.patch
(11.8 KB)
History
#2 Updated by tsmr 9 months ago
- File behaviors.patch added
- Target version set to 2.3.0
We added a new feature : add technician group of the assign tech on ticket update
#5 Updated by yllen 6 months ago
We can't delete existing technician assign to add connected technician.
In adding a solution => add the logged technician if not already added
In change status => add the logged technician if not already added
If you want only one technician, you can activate single_tech_mode