Feature #5603

Add technician as assign on adding solution

Added by tsmr about 2 years ago. Updated almost 2 years ago.

Status:ClosedStart date:03/31/2020
Priority:NormalDue date:
Assignee:yllen% Done:

100%

Category:-
Target version:2.3.0

Description

Hello,

We would like to propose a new feature to the plugin (and we develop it if you are ok with it).

If no technician is assigned to a ticket when a technician add a solution or update the ticket to "Solved", this technician is automaticly assigned to the ticket.

Best regards.

behaviors.patch Magnifier (9.32 KB) tsmr, 04/27/2020 11:38 AM

behaviors.patch Magnifier (11.8 KB) tsmr, 04/27/2020 03:40 PM

History

#1 Updated by Anonymous about 2 years ago

Oui c'est une bonne chose

#2 Updated by tsmr about 2 years ago

We added a new feature : add technician group of the assign tech on ticket update

#3 Updated by tsmr about 2 years ago

New patch (with fix config form display)

#4 Updated by yllen almost 2 years ago

  • Target version changed from 2.3.0 to 2.4.0

#5 Updated by yllen almost 2 years ago

We can't delete existing technician assign to add connected technician.

In adding a solution => add the logged technician if not already added
In change status => add the logged technician if not already added

If you want only one technician, you can activate single_tech_mode

#6 Updated by yllen almost 2 years ago

  • Status changed from New to Resolved
  • Assignee changed from tsmr to yllen

#7 Updated by yllen almost 2 years ago

  • % Done changed from 0 to 100

#8 Updated by yllen almost 2 years ago

  • Status changed from Resolved to Closed
  • Target version changed from 2.4.0 to 2.3.0

Also available in: Atom PDF