Plugins GLPI-PROJECT » Behaviors

ticketsolved_updatetech option is triggered even if state is not closed or solved

To try, enable option, from new ticket (status = new), affect a group
You will see our user assign as tech.

      if ($config->getField('ticketsolved_updatetech')) {
         $ticket_user      = new Ticket_User();
         if ((!$ticket_user->getFromDBByCrit(['tickets_id' => $ticket->fields['id'],
                                             'type'       => CommonITILActor::ASSIGN])
             || (isset($ticket_user->fields['users_id'])
                 && ($ticket_user->fields['users_id'] != Session::getLoginUserID())))
             && isset($ticket->oldvalues)
             && !in_array($ticket->oldvalues['status'], array_merge(Ticket::getSolvedStatusArray(),
                                                                    Ticket::getClosedStatusArray()))
             && in_array($ticket->input['status'], array_merge(Ticket::getSolvedStatusArray(),
                                                               Ticket::getClosedStatusArray()))) {

            $ticket_user->add(['tickets_id' => $ticket->getID(),
                               'users_id'   => Session::getLoginUserID(),
                               'type'       => CommonITILActor::ASSIGN]);
         }
      }

The first condition trigger the behavior.

You will find attached a patch to fix the problem.