Default template for tickets¶

Subject¶

##ticket.action##

HTML¶

<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<div class="description b">##lang.ticket.description##</div>
<p><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.title##</span>&#160;:##ticket.title##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.author.name##</span> ##IFticket.author.name## ##ticket.author.name## ##ENDIFticket.author.name## ##ELSEticket.author.name##--##ENDELSEticket.author.name##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.creationdate##</span>&#160;:##ticket.creationdate##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.closedate##</span>&#160;:##ticket.closedate##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.requesttype##</span>&#160;:##ticket.requesttype##<br />
 ##IFticket.itemtype## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.item.name##</span>&#160;: ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model##  ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial##&#160; ##IFticket.item.otherserial## -##ticket.item.otherserial##  ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##<br />
 ##IFticket.assigntouser## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.assigntouser##</span>&#160;: ##ticket.assigntouser## ##ENDIFticket.assigntouser##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.status##</span>&#160;: ##ticket.status##<br /> ##IFticket.assigntogroup## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.assigntogroup##</span>&#160;: ##ticket.assigntogroup## ##ENDIFticket.assigntogroup##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.urgency##</span>&#160;: ##ticket.urgency##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.impact##</span>&#160;: ##ticket.impact##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.priority##</span>&#160;: ##ticket.priority## <br />
##IFticket.user.email##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.user.email##</span>&#160;: ##ticket.user.email ##ENDIFticket.user.email## <br />
##IFticket.category##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.category##</span>&#160;:##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## <br /> 
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.content##</span>&#160;: ##ticket.content##</p>
<div class="description b">##lang.ticket.numberoffollowups##&#160;: ##ticket.numberoffollowups##</div>
<p>##FOREACHfollowups##</p>
<div class="description b"><br />
 <strong>[##followup.date##] <em>##lang.followup.isprivate## : ##followup.isprivate##</em></strong><br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.author##</span> ##followup.author##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.description##</span> ##followup.description##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.date##</span> ##followup.date##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.requesttype##</span> ##followup.requesttype##<br />
</div>##ENDFOREACHfollowups##
<div class="description b">##lang.ticket.numberoftasks##&#160;: ##ticket.numberoftasks##</div>
<p>##FOREACHtasks##</p>
<div class="description b"><br /> <strong>[##task.date##] <em>##lang.task.isprivate## : ##task.isprivate##</em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.author##</span> ##task.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.description##</span> ##task.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.time##</span> ##task.time##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.category##</span> ##task.category##<br /></div>##ENDFOREACHtasks##

Text¶

 ##lang.ticket.description## 

 ##lang.ticket.title## : ##ticket.title##
 ##lang.ticket.author.name## ##IFticket.author.name## ##ticket.author.name## ##ENDIFticket.author.name## ##ELSEticket.author.name##--##ENDELSEticket.author.name##
 ##lang.ticket.creationdate## : ##ticket.creationdate##
 ##lang.ticket.closedate## : ##ticket.closedate##
 ##lang.ticket.requesttype## : ##ticket.requesttype##
 ##IFticket.itemtype## ##lang.ticket.item.name## : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial##  ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##
 ##IFticket.assigntouser## ##lang.ticket.assigntouser##  : ##ticket.assigntouser## ##ENDIFticket.assigntouser##
 ##lang.ticket.status##  : ##ticket.status##
 ##IFticket.assigntogroup## ##lang.ticket.assigntogroup##  : ##ticket.assigntogroup## ##ENDIFticket.assigntogroup##
 ##lang.ticket.urgency##  : ##ticket.urgency##
 ##lang.ticket.impact##  : ##ticket.impact##
 ##lang.ticket.priority##  : ##ticket.priority## 
##IFticket.user.email## ##lang.ticket.user.email##  : ##ticket.user.email ##ENDIFticket.user.email## 
##IFticket.category## ##lang.ticket.category##  : ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## 
 ##lang.ticket.content##  : ##ticket.content## 
 ##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups## 

##FOREACHfollowups## 

 [##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate## 
 ##lang.followup.author## ##followup.author##
 ##lang.followup.description## ##followup.description##
 ##lang.followup.date## ##followup.date##
 ##lang.followup.requesttype## ##followup.requesttype##
 ##ENDFOREACHfollowups## 
 ##lang.ticket.numberoftasks## : ##ticket.numberoftasks## 

##FOREACHtasks## 

 [##task.date##] ##lang.task.isprivate## : ##task.isprivate## 
 ##lang.task.author## ##task.author##
 ##lang.task.description## ##task.description##
 ##lang.task.time## ##task.time##
 ##lang.task.category## ##task.category##
##ENDFOREACHtasks##

Reservation¶

HTML

<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.user##:</span>##reservation.user##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.item.name##:</span>##reservation.itemtype## - ##reservation.item.name##<br />
 ##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.begin##:</span> ##reservation.begin##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.end##:</span> ##reservation.end##<br />
 <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.comment##:</span> ##reservation.comment##

Text

 ##lang.reservation.user##: ##reservation.user##
 ##lang.reservation.item.name##: ##reservation.itemtype## - ##reservation.item.name##
 ##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##
 ##lang.reservation.begin##: ##reservation.begin##
 ##lang.reservation.end##: ##reservation.end##
 ##lang.reservation.comment##: ##reservation.comment##