Default template for tickets¶
Subject¶
##ticket.action##
HTML¶
<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<div class="description b">##lang.ticket.description##</div>
<p><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.title##</span> :##ticket.title##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.author.name##</span> ##IFticket.author.name## ##ticket.author.name## ##ENDIFticket.author.name## ##ELSEticket.author.name##--##ENDELSEticket.author.name##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.creationdate##</span> :##ticket.creationdate##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.closedate##</span> :##ticket.closedate##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.requesttype##</span> :##ticket.requesttype##<br />
##IFticket.itemtype## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.item.name##</span> : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial##  ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##<br />
##IFticket.assigntouser## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.assigntouser##</span> : ##ticket.assigntouser## ##ENDIFticket.assigntouser##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.status##</span> : ##ticket.status##<br /> ##IFticket.assigntogroup## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.assigntogroup##</span> : ##ticket.assigntogroup## ##ENDIFticket.assigntogroup##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.urgency##</span> : ##ticket.urgency##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.impact##</span> : ##ticket.impact##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.priority##</span> : ##ticket.priority## <br />
##IFticket.user.email##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.user.email##</span> : ##ticket.user.email ##ENDIFticket.user.email## <br />
##IFticket.category##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.category##</span> :##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## <br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.content##</span> : ##ticket.content##</p>
<div class="description b">##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##</div>
<p>##FOREACHfollowups##</p>
<div class="description b"><br />
<strong>[##followup.date##] <em>##lang.followup.isprivate## : ##followup.isprivate##</em></strong><br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.author##</span> ##followup.author##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.description##</span> ##followup.description##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.date##</span> ##followup.date##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.followup.requesttype##</span> ##followup.requesttype##<br />
</div>##ENDFOREACHfollowups##
<div class="description b">##lang.ticket.numberoftasks## : ##ticket.numberoftasks##</div>
<p>##FOREACHtasks##</p>
<div class="description b"><br /> <strong>[##task.date##] <em>##lang.task.isprivate## : ##task.isprivate##</em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.author##</span> ##task.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.description##</span> ##task.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.time##</span> ##task.time##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.task.category##</span> ##task.category##<br /></div>##ENDFOREACHtasks##
Text¶
##lang.ticket.description##
##lang.ticket.title## : ##ticket.title##
##lang.ticket.author.name## ##IFticket.author.name## ##ticket.author.name## ##ENDIFticket.author.name## ##ELSEticket.author.name##--##ENDELSEticket.author.name##
##lang.ticket.creationdate## : ##ticket.creationdate##
##lang.ticket.closedate## : ##ticket.closedate##
##lang.ticket.requesttype## : ##ticket.requesttype##
##IFticket.itemtype## ##lang.ticket.item.name## : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##
##IFticket.assigntouser## ##lang.ticket.assigntouser## : ##ticket.assigntouser## ##ENDIFticket.assigntouser##
##lang.ticket.status## : ##ticket.status##
##IFticket.assigntogroup## ##lang.ticket.assigntogroup## : ##ticket.assigntogroup## ##ENDIFticket.assigntogroup##
##lang.ticket.urgency## : ##ticket.urgency##
##lang.ticket.impact## : ##ticket.impact##
##lang.ticket.priority## : ##ticket.priority##
##IFticket.user.email## ##lang.ticket.user.email## : ##ticket.user.email ##ENDIFticket.user.email##
##IFticket.category## ##lang.ticket.category## : ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##
##lang.ticket.content## : ##ticket.content##
##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##
##FOREACHfollowups##
[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##
##lang.followup.author## ##followup.author##
##lang.followup.description## ##followup.description##
##lang.followup.date## ##followup.date##
##lang.followup.requesttype## ##followup.requesttype##
##ENDFOREACHfollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##
##FOREACHtasks##
[##task.date##] ##lang.task.isprivate## : ##task.isprivate##
##lang.task.author## ##task.author##
##lang.task.description## ##task.description##
##lang.task.time## ##task.time##
##lang.task.category## ##task.category##
##ENDFOREACHtasks##
Reservation¶
HTML
<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.user##:</span>##reservation.user##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.item.name##:</span>##reservation.itemtype## - ##reservation.item.name##<br />
##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.begin##:</span> ##reservation.begin##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.end##:</span> ##reservation.end##<br />
<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.reservation.comment##:</span> ##reservation.comment##
Text
##lang.reservation.user##: ##reservation.user##
##lang.reservation.item.name##: ##reservation.itemtype## - ##reservation.item.name##
##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##
##lang.reservation.begin##: ##reservation.begin##
##lang.reservation.end##: ##reservation.end##
##lang.reservation.comment##: ##reservation.comment##