RecurrentTickets¶
Idea : manage recurrent tickets
Solution :- Periodicity / Begin date
- Active ?
- Create x hours before
- Create based on a template : Need to do template tickets before
Mise en oeuvre¶
- glpi_ticketrecurrents
- id, entities_id, name
- begin_date (datetime, periodicity (timestamp)
- is_active (bool)
- create_before (timestamp)
- tickettemplates_id
- next_create_date : next date to create ticket
- field update on new ticket creation or periodicity update of create_before update : completly recomputed
On creation of new ticket use periodicity / create before to find next execution time.
- Create specific right to create them ? by entity ?
Cron job to create tickets.