Review Helpdesk Category

validate : 05/07/2009

  • Today : dropdown
  • Tomorrow : Category as object
    • Recursive object with sub-entities management in order to delegate the management
    • Hierarchical object like dropdown : parent definition in object
    • Link knowbase categories to help tracking resolution : 1:n ?
      • Other idea : use tags in knowbase and link tags to helpdesk category
    • Datas : name / FK_entity / recursive / parentID / comments / completename / FK_category_knowbase / tech_num / FK_group
      • For auto assign / Business Rules (see auto assign for tech_num of the hardware -> business rules) :
        • tech_num : person in charge of
        • FK_group : support group
    • In Configuration menu :
      • Similar to component : make a clean generic system for both