Introduction

This plugin is dedicated to provide a process management linked to tickets. This goal is achieved using ProcessMaker(URL: http://www.processmaker.com/). ProcessMaker will provide Process design and Workflow execution.
This plugin is the glue between GLPI and ProcessMaker.

Please note that this plugin is not providing any ready-to-use processes: you'll have to define your own processes using ProcessMaker Designer, and then these will be (with litle configuration) available to be used in GLPI in Tickets (and in future also in Problems and Changes).
As a test example, you may use 'Credit Card application' process which is available to download from ProcessMaker web site.

BEWARE: that you need to have an installed and running ProcessMaker instance to be able to use it in GLPI. Please see the Installation section to be sure that it will be done in the right way.

Ticket example: