Methods > glpi.addTicketDocument¶

Add a document to a existing ticket if the authenticated user can edit it.

input a hastable

• help option to get usage information

• tracking : ID of the ticket
• content : of the new folloup

• fields of glpi_tracking
• followups an array of hasble : fields of glpi_followups

Call example

$ php testxmlrpc.php --session=j4mp77bmqu428ff38gufl3fvi3  --method=glpi.addTicketFollowup --ticket=16 "--content=a new message" 
+ Calling 'glpi.addFollowup' on http://localhost//glpi072/plugins/webservices/xmlrpc.php?session=j4mp77bmqu428ff38gufl3fvi3
+ Response: Array
(
    [id] => 16
    [entities_id] => 1
    [name] => Need help
    [date] => 2009-08-25 10:30:50
    [closedate] => 
    [date_mod] => 2009-08-25 10:35:21
    [status] => new
    [users_id] => 6
    [users_id_recipient] => 6
    [groups_id] => 0
    [users_id_assign] => 0
    [suppliers_id_assign] => 0
    [groups_id_assign] => 0
    [itemtype] => 0
    [items_id] => 0
    [content] => I can't send a mail
    [urgence] => 3
    [impact] => 3
    [priority] => 3
    [user_email] => 
    [use_email_notification] => 0
    [realtime] => 16
    [ticketscategories_id] => 1
    [cost_time] => 0.0000
    [cost_fixed] => 0.0000
    [cost_material] => 0.0000
    [followups] => Array
        (
            [0] => Array
                (
                    [id] => 31
                    [date] => 2009-08-25 10:35:21
                    [users_id] => 6
                    [content] => a new message
                )
        )
)