Methods > glpi.getTicket¶
This method is only accessible by authenticated users
| Version | Comments |
| 1.6.0 | Items associated to a ticket are return in a tab (https://forge.glpi-project.org/projects/webservices/news) |
| 1.2.0 | New output with multi-actor, sla, validation and satisfaction |
| 0.2.0 | Method added |
Retrieve information on a existing ticket if the authenticated user can view it.
input a hastable
- help option to get usage information
- ticket : ID of the ticket
- id2name : option to enable id to name translation of dropdown fields
- fields of glpi_tickets (with param id2name you have more fields see glpi.listTickets
- followups an array of hastable : fields of *glpi_ticketfollowup*s (if user have right to see it)
- tasks an array of hastable : fields of glpi_ticketstasks (if user have right to see it)
- users an hashtable, for each role (requester, observer, assign), an array of hastable
- groups an hashtable, for each role (requester, observer, assign), an array of hastable
- documents an array of hastable : fields of glpi_documents
- events an array of hastable : fields of glpi_logs (if user have right to see it)
- validation an array of hastable : fields of glpi_ticketvalildations (if user have right to see it)
- satisfaction an hastable : fields of glpi_ticketsatisfactions
Response GLPI >= 0.85.3 for associated items
...
[validation_percent] => 0
[items] => Array
(
[0] => Array
(
[itemtype] => Computer
[items_id] => 1406
)
[1] => Array
(
[itemtype] => Software
[items_id] => 11060
)
)
[itemtype] => Computer
[items_id] => 1406
[slalevels_next_id] => 0
...
Call example GLPI 0.80.1
$ php testxmlrpc.php --session=dc0e3ujkp9o4jjilil3cfa9481 --method=glpi.getTicket --ticket=278 --id2name
+ Calling 'glpi.getTicket' on http://localhost//glpi080/plugins/webservices/xmlrpc.php?session=dc0e3ujkp9o4jjilil3cfa9481
+ Response: Array
(
[id] => 278
[entities_id] => 1
[name] => Test collecteur 28/6
[date] => 2011-06-28 13:26:26
[closedate] => 2011-07-04 10:20:13
[solvedate] => 2011-07-04 10:20:13
[date_mod] => 2011-07-04 10:20:13
[users_id_lastupdater] => 6
[status] => closed
[users_id_recipient] => 6
[requesttypes_id] => 2
[suppliers_id_assign] => 0
[itemtype] =>
[items_id] => 0
[content] => My computer doesn't work
[urgency] => 3
[impact] => 3
[priority] => 3
[ticketcategories_id] => 2
[type] => 1
[cost_time] => 10.0000
[cost_fixed] => 123.0000
[cost_material] => 0.0000
[ticketsolutiontypes_id] => 1
[solution] => Computer replaced by a new one
[global_validation] => accepted
[due_date] =>
[begin_waiting_date] =>
[sla_waiting_duration] => 0
[ticket_waiting_duration] => 313095013
[close_delay_stat] => -312999373
[solve_delay_stat] => -312999373
[takeintoaccount_delay_stat] => 12814
[actiontime] => 3600
[slas_id] => 0
[slalevels_id] => 0
[slalevels_next_id] => 0
[slalevels_next_date] =>
[users_name_recipient] => Remi
[users_name_lastupdater] => Remi
[suppliers_name_assign] =>
[ticketcategories_name] => Incident
[entities_name] => France > Reims
[status_name] => Clos
[requesttypes_name] => E-Mail
[ticketsolutiontypes_name] => Workaround
[slas_name] =>
[slalevels_name] =>
[slalevels_next_name] =>
[urgency_name] => Moyenne
[impact_name] => Moyen
[priority_name] => Moyenne
[type_name] => Incident
[global_validation_name] => Acceptée
[items_name] => Général
[itemtype_name] =>
[users] => Array
(
[requester] => Array
(
[0] => Array
(
[id] => 393
[users_id] => 8
[use_notification] => 1
[alternative_email] =>
[users_name] => Nelly
)
)
[observer] => Array
(
[0] => Array
(
[id] => 397
[users_id] => 0
[use_notification] => 1
[alternative_email] => foo@bar.com
[users_name] => foo@bar.com
)
[1] => Array
(
[id] => 396
[users_id] => 6
[use_notification] => 1
[alternative_email] =>
[users_name] => Remi
)
)
[assign] => Array
(
[0] => Array
(
[id] => 392
[users_id] => 6
[use_notification] => 1
[alternative_email] =>
[users_name] => Remi
)
)
)
[groups] => Array
(
[requester] => Array
(
)
[observer] => Array
(
)
[assign] => Array
(
[0] => Array
(
[id] => 244
[groups_id] => 307
[groups_name] => Test
)
)
)
[followups] => Array
(
[0] => Array
(
[id] => 294
[tickets_id] => 278
[date] => 2011-06-29 10:09:41
[users_id] => 6
[content] => I will replace it soon
[is_private] => 0
[requesttypes_id] => 1
[users_name] => Remi
[requesttypes_name] => Helpdesk
)
)
[tasks] => Array
(
[0] => Array
(
[id] => 35
[tickets_id] => 278
[taskcategories_id] => 6
[date] => 2011-07-04 08:54:53
[users_id] => 6
[content] => done
[is_private] => 0
[actiontime] => 3600
[users_name] => Remi
[taskcategories_name] => Computer replacement
)
)
[documents] => Array
(
)
[events] => Array
(
[0] => Array
(
[display_history] => 1
[id] => 18089047
[date_mod] => 04-07-2011 10:20
[user_name] => Remi
[field] => Date de résolution
[change] => "-- " --> "04-07-2011 10:20"
[datatype] => datetime
)
)
[validations] => Array
(
)
[satisfaction] => Array
(
[id] => 21
[tickets_id] => 278
[type] => 1
[date_begin] => 2011-06-29 10:11:40
[date_answered] => 2011-07-04 10:26:56
[satisfaction] => 4
[comment] => Great, it work.
)
)
Call example GLPI 0.72
$ php testxmlrpc.php --session=j4mp77bmqu428ff38gufl3fvi3 --method=glpi.getTicket --ticket=11
+ Calling 'glpi.getTicket' on http://localhost//glpi072/plugins/webservices/xmlrpc.php?session=j4mp77bmqu428ff38gufl3fvi3
+ Response: Array
(
[id] => 11
[entities_id] => 1
[name] => test 2
[date] => 2009-08-17 09:49:07
[closedate] =>
[date_mod] => 2009-08-17 14:21:10
[status] => new
[users_id] => 6
[users_id_recipient] => 6
[groups_id] => 1
[requesttypes_id] => 6
[users_id_assign] => 0
[suppliers_id_assign] => 0
[groups_id_assign] => 0
[itemtype] => 4
[items_id] => 15174
[content] => I can't send a mail
[urgence] => 5
[impact] => 5
[priority] => 5
[user_email] =>
[use_email_notification] => 0
[realtime] => 0
[category] => 1
[cost_time] => 0.0000
[cost_fixed] => 0.0000
[cost_material] => 0.0000
[followups] => Array
(
[0] => Array
(
[id] => 28
[date] => 2009-08-17 14:20:23
[users_id] => 6
[content] => hello
)
)
)